B.I.T Collective business IT
Call (03) 9017 5713

Services

The B.I.T Collective offer a number of different partnership plans to fit businesses of all different sizes and budget.

All services offered by the B.I.T Collective are available at various levels of inclusion to all B.I.T Collective partners & come with their own set of response time guarantees.​
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Our service add-ons include:

Management/Resale of some platform based licensing
Remote backup software and secure offsite storage
Endpoint security and advanced monitoring
Hardware/Software procurement​

Fundamental Partnership

Our Fundamental Partnership is our entry level partnership plan.

This covers exactly what it describes – the fundamental level of I.T. partnership. We assist at an entry level, with device and platform monitoring, monthly maintenance and optional, but highly recommended access to backup and disaster recovery and additional security services.

This plan level doesn’t include any additional work other than what the package includes – all other work is chargeable, but does include a bi-annual I.T. strategy alignment review

This plan level comes with a 2 hour response time guarantee during standard business hours*

Enhanced Partnership

Our Enhanced Partnership is our most popular partnership plan.

This includes the fundamentals – device and platform monitoring, double the monthly maintenance, access to offsite backup replication and additional security services, but bi-annual disaster recovery included as part of the package.

This plan level also typically includes up to 4 hours of remote support per month & comes with a Quarterly I.T. strategy alignment review.

This plan level comes with a 1 hour response time guarantee during standard business hours*

Premium Partnership

Our Premium Partnership is aimed at clients with over 30 staff.

This includes all the fundamentals – device and platform monitoring, double the monthly maintenance, access to offsite backup replication and additional security services, but bi-annual disaster recovery included as part of the package.

This plan level also includes a negotiated maximum threshold of remote and onsite support per month & comes with a Quarterly I.T. strategy alignment review.

This plan level comes with a 30 minute response time guarantee during standard business hours*

Fundamental Partnership Enhanced Partnership Fundamental Partnership
Server/NAS/Backup Maintenance Once per month Twice per month Twice per month
Remote/Phone Support Charges apply Up to 4 hours per month* 4+ hours per month*
Third Party Support Charges apply Charges apply 2+ hours per month*
Onsite Support Charges apply Charges apply 4+ hours per month*
After Hours Support Charges apply Charges apply Charges apply
Network/PC/Server Monitoring Included Included Included
Backup Monitoring Included Included Included
PC Maintenance Charges apply Charges apply 1 PC per month
Scheduled updates/patches Included Included Included
Scheduled updates/patches Included Included Included
Monthly Case Reporting Via Sharepoint Via Sharepoint Via Sharepoint
I.T. Review/Strategy Meeting Over the phone bi-annually In person quarterly In person quarterly
Bi-Annual Disaster Recovery Test Charges apply Included Included
Standard Hours Remote Response 2 hours 1 hour 30 minutes
Standard Hours Remote Response 2 hours 1 hour 30 minutes
After Hours Remote Response 12 hours 10 hours 8 hours
Standard Hours Onsite Response 12-18 hours 8 hours 4 hours
After Hours Onsite Response 16-18 hours 12-14 hours 10-12 hours
* Standard hours support only

NOTE: Premium plan inclusions are customisable, but start at those listed above

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B.I.T Collective business IT
Partnering with Australian businesses since 2010, amisIT has evolved into the B.I.T Collective.
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Address:
23/111 Lewis Road, Knoxfield VIC 3180

Phone:  
03 9017 5713

Email:  
support@bitcollective.com.au

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