Services

The B.I.T Collective offer a number of different partnership plans to fit businesses of all different sizes and budget.

All services offered by the B.I.T Collective are available at various levels of inclusion to all B.I.T Collective partners & come with their own set of response time guarantees.

Our service add-ons include:

Management/Resale of some platform based licensing

Remote backup software and secure offsite storage

Endpoint security and advanced monitoring

Hardware/Software procurement

Fundamental Partnership

Our Fundamental Partnership is our entry level partnership plan.

This covers exactly what it describes – the fundamental level of I.T. partnership. We assist at an entry level, with device and platform monitoring, monthly maintenance and optional, but highly recommended access to backup and disaster recovery and additional security services.

This plan level doesn’t include any additional work other than what the package includes – all other work is chargeable, but does include a bi-annual I.T. strategy alignment review

This plan level comes with a 2 hour response time guarantee during standard business hours*

Enhanced Partnership

Our Enhanced Partnership is our most popular partnership plan.

This includes the fundamentals – device and platform monitoring, double the monthly maintenance, access to offsite backup replication and additional security services, but bi-annual disaster recovery included as part of the package.

This plan level also typically includes up to 4 hours of remote support per month & comes with a Quarterly I.T. strategy alignment review.

This plan level comes with a 1 hour response time guarantee during standard business hours*

Premium Partnership

Our Premium Partnership is aimed at clients with over 30 staff.

This includes all the fundamentals – device and platform monitoring, double the monthly maintenance, access to offsite backup replication and additional security services, but bi-annual disaster recovery included as part of the package.

This plan level also includes a negotiated maximum threshold of remote and onsite support per month & comes with a Quarterly I.T. strategy alignment review.

This plan level comes with a 30 minute response time guarantee during standard business hours*

	Fundamental Partnership	Enhanced Partnership	Fundamental Partnership
Server/NAS/Backup Maintenance	Once per month	Twice per month	Twice per month
Remote/Phone Support	Charges apply	Up to 4 hours per month*	4+ hours per month*
Third Party Support	Charges apply	Charges apply	2+ hours per month*
Onsite Support	Charges apply	Charges apply	4+ hours per month*
After Hours Support	Charges apply	Charges apply	Charges apply
Network/PC/Server Monitoring	Included	Included	Included
Backup Monitoring	Included	Included	Included
PC Maintenance	Charges apply	Charges apply	1 PC per month
Scheduled updates/patches	Included	Included	Included
Scheduled updates/patches	Included	Included	Included
Monthly Case Reporting	Via Sharepoint	Via Sharepoint	Via Sharepoint
I.T. Review/Strategy Meeting	Over the phone bi-annually	In person quarterly	In person quarterly
Bi-Annual Disaster Recovery Test	Charges apply	Included	Included
Standard Hours Remote Response	2 hours	1 hour	30 minutes
Standard Hours Remote Response	2 hours	1 hour	30 minutes
After Hours Remote Response	12 hours	10 hours	8 hours
Standard Hours Onsite Response	12-18 hours	8 hours	4 hours
After Hours Onsite Response	16-18 hours	12-14 hours	10-12 hours

* Standard hours support only

NOTE: Premium plan inclusions are customisable, but start at those listed above

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