Managed IT services in Melbourne

Business IT support for Melbourne SMEs, built around an ongoing partnership.

Based in Knoxfield and partnering with Australian businesses since 2010, the B.I.T Collective brings together device and platform monitoring, maintenance, support, security and backup services. Inclusions and response times depend on your partnership plan.

Compare partnership plans Discuss your IT needs

IT support for Melbourne small businesses

A partnership plan brings ongoing IT management and support into one conversation. Use the service areas and plan comparison to see where your business needs help.

Explore IT consulting and strategy reviews

Device monitoring and maintenance: Device and platform monitoring and monthly maintenance form part of the Fundamental plan. The comparison below sets out scheduled updates, backup monitoring and the maintenance inclusions for each partnership level.
Microsoft 365, Google Workspace and your existing systems: Platform management can work with Microsoft 365 (Office 365), Google Workspace, traditional servers and NAS environments. The approach starts with the systems your business already uses, with changes considered where they offer better features.
Security, backup and recovery: Available service add-ons include endpoint security, advanced monitoring, remote backup software and secure offsite storage. Backup, recovery and additional security inclusions vary by plan; the comparison explains what is included and where charges apply.Explore IT security and backup options

Cloud services and platform management in Melbourne

Keep your existing systems at the centre of the conversation. The B.I.T Collective works with Microsoft 365, Google Workspace, servers and NAS environments, and has helped businesses transition into hybrid and full-cloud environments since 2010.

Microsoft 365 and Google Workspace: Platform management can work with the Microsoft 365 (Office 365) or Google Workspace environment your team already uses. Identify the users, applications and existing support arrangements that need to be included in your partnership scope.
Servers, NAS and hybrid systems: Your business may use traditional servers or NAS alongside cloud applications. Bit’s current services start with what is already in place, with changes considered where they offer better features. Confirm the systems and requirements before choosing the scope.
Integrations and ongoing maintenance: Bit’s cloud work includes platforms, integrations, customisation options and ongoing maintenance. Its existing experience spans mixed operating systems, cloud applications and third-party tools. Bring the connections between your systems into the discussion, together with your monitoring and maintenance needs.

Office workstations with desktop computers and monitors

Hands working on computer hardware and a circuit board

Can we work with the systems we already use?

Bit’s platform management works with existing Microsoft 365 (Office 365), Google Workspace, traditional server and NAS environments. Discuss the platforms, versions and applications your business relies on so the supported scope can be confirmed.

Does our whole business need to move to the cloud?

Bit’s existing work includes both hybrid and full-cloud environments. Bring your current systems and the way your team works into the conversation. Any proposed changes and additional work need to be agreed with Bit rather than assumed to be part of a plan.

Are security and backups automatically included?

Security, backup and recovery services have different plan inclusions and optional add-ons. Confirm which systems are covered, the monitoring and maintenance arrangements, and the backup and recovery scope when comparing partnerships.

Discuss your platforms Explore IT strategy reviews Check security and backup options

Our service add-ons include:

Management/Resale of some platform based licensing

Remote backup software and secure offsite storage

Endpoint security and advanced monitoring

Hardware/Software procurement

Compare IT partnership plans

Fundamental Partnership

Our Fundamental Partnership is our entry level partnership plan.

This covers exactly what it describes – the fundamental level of I.T. partnership. We assist at an entry level, with device and platform monitoring, monthly maintenance and optional, but highly recommended access to backup and disaster recovery and additional security services.

This plan level doesn’t include any additional work other than what the package includes – all other work is chargeable, but does include a bi-annual I.T. strategy alignment review

This plan level comes with a 2 hour response time guarantee during standard business hours*

Enhanced Partnership

Our Enhanced Partnership is our most popular partnership plan.

This includes the fundamentals – device and platform monitoring, double the monthly maintenance, access to offsite backup replication and additional security services, but bi-annual disaster recovery included as part of the package.

This plan level also typically includes up to 4 hours of remote support per month & comes with a Quarterly I.T. strategy alignment review.

This plan level comes with a 1 hour response time guarantee during standard business hours*

Premium Partnership

Our Premium Partnership is aimed at clients with over 30 staff.

This includes all the fundamentals – device and platform monitoring, double the monthly maintenance, access to offsite backup replication and additional security services, but bi-annual disaster recovery included as part of the package.

This plan level also includes a negotiated maximum threshold of remote and onsite support per month & comes with a Quarterly I.T. strategy alignment review.

This plan level comes with a 30 minute response time guarantee during standard business hours*

	Fundamental Partnership	Enhanced Partnership	Premium Partnership
Server/NAS/Backup Maintenance	Once per month	Twice per month	Twice per month
Remote/Phone Support	Charges apply	Up to 4 hours per month*	4+ hours per month*
Third Party Support	Charges apply	Charges apply	2+ hours per month*
Onsite Support	Charges apply	Charges apply	4+ hours per month*
After Hours Support	Charges apply	Charges apply	Charges apply
Network/PC/Server Monitoring	Included	Included	Included
Backup Monitoring	Included	Included	Included
PC Maintenance	Charges apply	Charges apply	1 PC per month
Scheduled updates/patches	Included	Included	Included
Monthly Case Reporting	Via Sharepoint	Via Sharepoint	Via Sharepoint
I.T. Review/Strategy Meeting	Over the phone bi-annually	In person quarterly	In person quarterly
Bi-Annual Disaster Recovery Test	Charges apply	Included	Included
Standard Hours Remote Response	2 hours	1 hour	30 minutes
After Hours Remote Response	12 hours	10 hours	8 hours
Standard Hours Onsite Response	12-18 hours	8 hours	4 hours
After Hours Onsite Response	16-18 hours	12-14 hours	10-12 hours

* Standard hours support only

NOTE: Premium plan inclusions are customisable, but start at those listed above

Can’t Decide? Let us help…

Get A Quote

Questions about business IT support

How do the IT support plans differ?

Fundamental is the entry-level partnership, with device and platform monitoring, monthly maintenance and a bi-annual IT strategy review. Enhanced adds maintenance and support inclusions with quarterly reviews. Premium is aimed at businesses with over 30 staff and includes a negotiated maximum threshold of remote and onsite support. The plan descriptions and comparison above set out the current inclusions.

Is backup and disaster recovery included in every plan?

Backup monitoring is listed across all three plans, but backup and disaster recovery services have different inclusions. Fundamental describes backup and disaster recovery as optional; the comparison lists a bi-annual disaster recovery test as included with Enhanced and Premium. Confirm the backup scope, storage and recovery requirements for your business when requesting a quote.

Does a response-time guarantee mean a guaranteed fix time?

The existing plans specify response times, rather than a guaranteed resolution time. Standard-hours and after-hours response commitments are listed separately in the comparison. Confirm the applicable hours, issue priorities and terms with the team when discussing a plan.

How can I prepare for a business IT support quote?

List the platforms and devices your team uses, the support you currently receive, your main IT problems and what you want to change. The IT scope worksheet helps you organise those notes. You do not need to include passwords, recovery keys or confidential technical details.

Discuss your IT needs Prepare your IT scope worksheet