Terms & Conditions

1. Introduction

These Terms & Conditions (“Terms”) govern your access to and use of the website operated by Bit Collective (“we”, “us”, or “our”). By accessing or using our website or submitting an enquiry, you agree to these Terms. If you do not agree, please do not use our website.

These Terms apply in addition to our Privacy Policy, which explains how we handle personal information.

2. Website Purpose

Our website provides general information about our business and services and allows you to submit enquiries, request quotes and raise support requests. Content is provided for general information only unless we expressly agree otherwise in writing.

3. Enquiries, Quotes & Engagements

• When you submit a contact, quote or support form (provided by Fillout), you request that we contact you about your request. You agree to provide accurate and complete information.
• Submitting a form does not guarantee that we will provide a quote, service, or response within any particular timeframe. We may decline or prioritise enquiries at our discretion, subject to applicable law.
• Any estimate or indicative pricing given before a formal written agreement is not binding unless we confirm it in writing.
• Ongoing services are governed by the separate agreement or service schedule we enter into with you. Where that agreement and these Terms conflict, that agreement applies to the services it covers.

4. Marketing Communications

Where you have opted in, we may send you updates or promotional emails. You may unsubscribe at any time using the link in those emails. We comply with the Spam Act 2003 (Cth) for commercial electronic messages.

5. Third-Party Services & Links

Our website may rely on or link to third-party services (including Google Analytics, our form provider Fillout, and embedded content). Those services have their own terms and privacy practices. We do not control third-party sites and are not responsible for their content or availability.

6. Intellectual Property

Unless otherwise stated, we own or license the content on this website (including text, graphics, photography, logos, and layout). You may view and print pages for personal, non-commercial use. You must not copy, scrape, redistribute, or exploit our content without our prior written consent, except as permitted by law.

7. No Professional Advice

Information on this website is general in nature and is not professional, technical, legal or other tailored advice. Technology decisions depend on your own environment, obligations and risk position. You should obtain advice specific to your circumstances before relying on website content for important decisions.

8. Limitation of Liability

To the maximum extent permitted by law, we exclude liability for loss or damage arising from your use of our website, including from interruptions, errors, or harmful content, except where liability cannot be excluded under the Australian Consumer Law or other applicable legislation.

Where our liability cannot be excluded, it is limited to the maximum extent permitted by law. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

9. Indemnity

You agree to indemnify and hold us harmless against claims, losses, or costs arising from your misuse of our website, breach of these Terms, or violation of third-party rights, except to the extent caused by our negligence or breach.

10. Governing Law

These Terms are governed by the laws of Australia. You submit to the non-exclusive jurisdiction of the courts of Australia.

11. Changes

We may update these Terms from time to time. The updated Terms will apply from the time they are posted on this page. Continued use of our website after changes constitutes acceptance of the revised Terms.

12. Contact

For questions about these Terms, please contact:

Bit Collective
23/111 Lewis Road, Knoxfield VIC 3180
Email: support@bitcollective.com.au
Phone: 03 9017 5713